What is your returns policy?
- Items must be returned within 14 days of receipt
- Items must be unworn and unused
- Earrings cannot be returned for hygiene reasons
- Items must be in their original boxes
- Refunds will be issued within 7 days of receipt but please obtain proof of postage just incase your items are lost on it's way back to us at Dollie Jewellery.
How do I return my item?
- Package up the item(s) you wish to return to us, ideally in their original packaging
- Make sure you include your delivery note inside as this has your order number on which we will need to process your refund
- Send your items back to us here:
- Returns, Dollie Jewellery, 15 St Peters Avenue, Cleethorpes, DN35 8HQ
What do I do if I have a faulty item?
- Email firstname.lastname@example.org within 30 days of receiving your item
- Make sure you include your order number and what is wrong with your item
- Return you item to our returns address above for a replacement.