Returns | Dollie Jewellery

What is your returns policy? 

  • Items must be returned within 14 days of receipt 
  • Items must be unworn and unused
  • Earrings cannot be returned for hygiene reasons
  • Items must be in their original boxes
  • Refunds will be issued within 7 days of receipt but please obtain proof of postage just incase your items are lost on it's way back to us at Dollie Jewellery. 

How do I return my item?

  • Package up the item(s) you wish to return to us, ideally in their original packaging
  • Make sure you include your delivery note inside as this has your order number on which we will need to process your refund
  • Send your items back to us here:
  • Returns, Dollie Jewellery, 15 St Peters Avenue, Cleethorpes, DN35 8HQ 

     What do I do if I have a faulty item?

    • Email within 30 days of receiving your item
    • Make sure you include your order number and what is wrong with your item
    • Return you item to our returns address above for a replacement.